سياسة الاسترجاع والاستبدال

BAHA guarantee the quality of its products by careful inspection before shipment. However, the return and exchange service has the following conditions:

- Please contact us within 24 hours of receiving your order.

- Because our pieces are purely handcrafted, there may be slight variations in embroidery details. Rest assured, we maintain a high standard of quality.

- The item must be in its new condition and original packaging, and there should be no traces of use or misuse (such as smell, makeup residue,..... etc.).

- Exchange or return is only made once Baha examines and evaluates the goods.

- If the purchase was made using electronic means (credit card), the amount will be returned to your original credit card following the requirements of the bank that issued the card. The refund process may take a maximum of one month.

- The return amount does not include the return shipping fee to BAHA, which the customer bears.

- According to Article 11 of the regulations, the contract may not be terminated if the product has been designed and produced specifically for the customer"s specifications and request. Accordingly, Baha does not provide a return and exchange service for customisation requests after receiving the amount.